FAQ's
What is Optivity's Return Policy?
We offer a 30-day return policy for both defective and non-defective products that are in new condition. For digital nursing products, please refer to our Refund Policy page for detailed information. While we accept returns, please note that we do not offer exchanges.
Will I receive a confirmation email when my order is submitted online?
Yes, once you complete your order, you will receive an automatic confirmation email that your order was received. This email will include your order details and, for physical products, tracking information once your order ships.
How do I process a return?
To initiate a return, please contact us at contact@optivity.store or call us at +1 (218) 642-8415 within 30 days of receiving your order. For approved returns, we'll provide a free return shipping label that you can download and print. Returns must be sent by mail, and there are no restocking fees. Refunds are processed within 3 days of receiving your return.
Are there any product exclusions or restrictions?
Products must be returned in new condition within the 30-day return window. Please review product descriptions carefully before purchasing.
Do you offer free shipping?
Yes! We offer FREE shipping on ALL orders to destinations within the United States.
How soon will I receive my digital nursing products?
For digital products, delivery is immediate following purchase. You'll receive access instructions in your order confirmation email.
How soon will I receive my physical study materials?
We ship all orders the same day if placed before 5:00 PM Eastern Standard Time (Monday through Friday). Our handling time is 0 days, and transit time is typically 0 days as most of our products are delivered digitally. For any physical products, tracking information will be provided in your order confirmation email.
How do I sign up for emails?
You may sign up on our website's home page in the section labeled "Join the Optivity Community" to receive updates, study tips, exclusive offers, and notifications about our newest resources.
Contact Information:
- Email: contact@optivity.store
- Phone: +1 (218) 642-8415
- Address: 30363 Redding Ave, Murrieta, CA 92563, United States