Refund policy
By placing an order through Eluxbay, you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the United States.
A. 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns for both defective and non-defective products. To be eligible for a return, your item must be in new condition. For digital products, please contact our customer service team if you experience any issues accessing or using your purchase.
B. Return Process
To start a return, you can contact us at support@eluxbay.com or call us at +1 (218) 642-8415. If your return is accepted, we'll send you a free return shipping label, as well as instructions on how and where to send your package. All returns must be sent by mail. Items sent back to us without first requesting a return will not be accepted.
C. Damaged and Defective Products
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
D. Exchanges
We do not offer exchanges at this time. Instead, we process returns and refunds, allowing you to place a new order for the correct item if needed.
E. Restocking Fee
We do not charge a restocking fee on returns.
F. Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Refunds will be processed within 3 days of receiving your return and issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
G. Digital Products
For digital nursing products, if you experience technical difficulties accessing your purchase, please contact our customer support team immediately. Refunds for digital products are evaluated on a case-by-case basis.
H. Free Shipping
We offer free shipping on all orders within the United States. For returns, we provide a free return shipping label that you can download and print.
I. No Refund Policy For Unused Discounts
Once a purchase is completed, we do not offer refunds for discounts that were not utilized at the time of the transaction. Discounts and promotions must be applied during the purchase process, and retroactive adjustments are not possible. We encourage customers to review and apply discounts at the time of purchase to ensure the best value for their money. Please note that this policy is in effect to maintain fairness and consistency in our business operations.
If you have any further questions or concerns, please do not hesitate to contact our customer service team at support@eluxbay.com or +1 (218) 642-8415.
Thank you for choosing Eluxbay. We look forward to serving you in the future.
Contact Us About Refunds
- Email: support@eluxbay.com
- Phone: +1 (218) 642-8415
- Address: 30363 Redding Ave, Murrieta, CA 92563, United States